ISV Tech Support Representative III

Job Sector: Computer Help Desk

ISV Tech Support Representative III


  • Sector / Category : Computer Help Desk
  • Is Job Remote : Job is Remote
  • Employment Type : FULLTIME
  • Employer Name : Shift4 Payments
  • Employer Location :
  • Country : US
  • Minimum Salary : Not declared
  • Maximum Salary : Not declared
  • Salary Currency : US
  • Date Posted : Oct 4th, 2022
  • Listing source : Glassdoor

Overview: Shift4 (NYSE: FOUR) is boldly redefining commerce by simplifying complex payments ecosystems across the world. As the leader in commerce-enabling technology, Shift4 powers billions of transactions annually for hundreds of thousands of businesses in virtually every industry. For more information, visit Responsibilities: • Provide support to resellers on Restaurant Manager’s core Point of Sale product suite • Diagnose and resolve computer problems and requests from users in a timely manner. • Accurately record requests into the help desk system • Install, configure, and troubleshoot hardware, including desktops, laptops, peripherals, network equipment, iOS (Apple) and Android devices. • Install, configure, and troubleshoot software packages, including operating systems, desktop software and custom applications Qualifications: • Successful completion of an Associate degree (preferably a four year University Degree) in Computer Science, Computer Engineering, or Information System Technology • Working knowledge of Windows desktop Operating Systems and desktop software including Microsoft Office products • Experience in restaurant Point of Sale applications and/or working in a restaurant is a MUST • Familiarity of Desktop and Laptop hardware components • Strong technical, analytical, and problem-solving skills • Customer focus and dedication to customer satisfaction • Excellent communication skills, both written and verbal • Strong initiative, self-motivation, and ability to complete tasks on time • Ability to work well in a fast-paced, team environment • Attention to detail • Ability to work as part of on-call rotation to provide after hour support • Willing to travel to client sites occasionally • Ability to work any assigned shift to cover a 24/7 operation.

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