Information Technology Help Desk Technician

Job Sector: Computer Help Desk

Information Technology Help Desk Technician


  • Sector / Category : Computer Help Desk
  • Is Job Remote : Job is Remote
  • Employment Type : CONTRACTOR
  • Employer Name : Ascendum Solutions
  • Employer Location : Cincinnati
  • Country : US
  • Minimum Salary : Not declared
  • Maximum Salary : Not declared
  • Salary Currency : US
  • Date Posted : Aug 26th, 2022
  • Listing source : LinkedIn

Essential Duties and Responsibilities include the following: • Maintains, analyzes, troubleshoots, and repairs computer operating systems, hardware, and computer peripherals. • Responds to level 1 end user support requests and documents resolution via Service desk software. • Configures and deploys computers for new hires as well as assisting in reconfiguration and desk moves. • Supports and maintains user account information including rights, security and systems groups for network, software, and vendor programs. • Assist with computer-related purchases and clerical duties to ensure that personnel and assets across the enterprise are well coordinated. • Familiar with: standards, concepts, best practices, and procedures within the enterprise. • Monitors and enforces corporate data integrity and security policy. • Relies on experience and judgment to plan and accomplish goals. • Performs a variety of tasks and works well under general supervision, a certain degree of creativity and latitude is required. Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. • Must be able to work cooperatively as team members. • Demonstrate values in daily work on a consistent basis: integrity, leadership, productivity, loyalty, quality, pragmatism, reliability, and progress. • Must have user support skills, especially interpersonal communication and patience. • Handle multiple priorities/tasks at the same time. • Must be able to independently plan and balance workload. • Ability to solve problems logically and efficiently. • Excellent communication/interaction skills. • Must maintain thorough documentation and possess excellent attention to detail. • Ability and willingness to learn quickly and seek assistance when appropriate. • Ability to lift 50 lbs. Education and Experience: • Associate’s degree in a computer-related field or 1-3 years of experience in a computer-related capacity. • Working support knowledge in Windows 7/8/10 and Server 2008/12/16. • Working support knowledge with Microsoft Office, Outlook, Adobe Acrobat, Internet Explorer, Remote Desktop, printing, computer hardware (PC and laptop), and web based applications. • A CompTIA A+, Network+, or Microsoft certification is preferred but not required.

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