Role: Client Technical Support Associate. Location- Remote Duration: 6 months Extendable. Job description: - This opportunity on our service desk will provide basic technical support to the client's desktops & laptops via the phone, email and remote tools - Issues that you will be required to troubleshoot includes password resets, printer set up, troubleshooting account specific client applications, and basic diagnosing of the desktop/laptop software problems - Those issues that you are unable to resolve will be escalated to other internal employees such as desktop support, network & server support, as well as messaging support groups - The support that we offer our clients is 24 hours, 7 days a week. End user support-Desktop support-Windows operating system-Local and Network Installation, Internet explorer, TCP/IP, DHCP, Device Manager, Registry editor, User Manager, Admin Commands Thanks & Regards, Ayushi Sharma Next Level Business Services, Inc. Talent Solutions | Digital Transformation | Data Analytics Phone: (904) 587-5335 / (405) 407-1846 | Fax: +1 (608)646-8326 E-mail: ayushi.sharma@nlbtech.com