Position: HYBRID REMOTE Helpdesk Support Technician An employer is looking for a Help desk Support technician that will provide Level 1 support sitting in Madison, WI. You will be responsible for in-person and remote end-user desktop support, troubleshooting, service monitoring, and how-to training focusing on the needs of our International Development family of companies with operations in the US and overseas. You will work with our Global IT team and use established procedures and policies to perform the following: Use excellent customer support communication skills to provide daily internal end user support (customer) to local area offices and overseas staff. Assist in the installation, maintenance, and general support of systems and applications, including computers, desktop software, cloud-based software, phones, meeting support and video conferencing New Hire Onboarding: setup computers for local office and overseas project office staff and ensures all require services are setup and ready for new hire start. Coordinate setup and performance changes for enterprise applications to meet the employee and business needs (Office 365, Egnyte, file permissions, computer moves, etc) Document, track and monitor requests to ensure a timely resolution. Familiar with standard concepts, practices, and procedures for desktop support. Monitor service and serve as a regional principal point of lving customer questions or problems related to IT functions, determine problems, and works across departments to provide solutions. Minimum Requirements 1-3 years of experience in a helpdesk/desktop support role with an emphasis on phone support vs. email. Experience providing support for client/server platform Experience supporting Microsoft server operating systems Experience installing and troubleshooting desktop and laptop operating systems and applications. Strong collaboration and communication skills Strong customer service skills Desired Skills A+ Certification CCNA Certification Autodesk Experience