Dice is the leading career destination for tech experts at every stage of their careers. Our client, Stefanini, is seeking the following. Apply via Dice today! Provide professional end-user support via telephone, email , Chat or web submitsProvide restorative or maintenance actions to resolve end-user problemsResponds to end-user problems based on standard proceduresTrack incidents and calls, including but not limited to, entering data into the database timely and accuratelyMay be responsible for ensuring systems are configured properlyExceptional Customer Service SkillsVPN troubleshootingPOS troubleshooting High school diploma or equivalent requiredServiceAide experienceActive Directory knowledgeMicrosoft Office / O365Troubleshooting experienceMicros knowledge a plusSome help desk experience preferred1-2 year"s retail call center experience a plusRequires excellent customer service skillsSolid foundation of Personal Computer experienceTroubleshooting capabilityOverall knowledge of desktop productivity productsAbility to work in a team environmentProven ability to remain flexible in a changing environmentAttendance and schedule adherence are requirements of this positionMay require additional project-specific training. Provide necessary support as part of client"s contract and purchase order renewal functionAvailability to work Monday - Sunday shifts from 7am - 2amApplies job skills, policies, and procedures to complete substantive assignments/projects/tasks of moderate scope and complexity.Exercises judgment within defined guidelines and practices to determine appropriate action • provided by Dice