• Help Desk Tech | Spokane, WA • This is a contingent position in Spokane, WA with benefits (health, dental, vision, term life, short term disability, AD&D and EAP). • To help Volt stay in touch with you and other great candidates in the Eastern Washington area we have created a specialized portal for you at. • Start here to see much more:. • Provides support services to internal and/or external users for software, applications, hardware, and telecommunications related issues. • Troubleshoot core applications, Microsoft applications, hardware errors, and Operating System. • Collect information, open tickets, perform triage, and resolve or escalate issues related to new hardware/software requests, network, application software and telecommunications to the appropriate staff. • Assist and support users with the use of core business applications, standard software, Windows, MS Office and other related business solutions. • Answer, evaluate, and prioritize incoming telephone, voicemail, email, and Self Service site requests for assistance. • Maintain the Technical Support Software (ServiceNow) by identifying trends and accurately capturing details to enable the Problem Management function to improve IT processes and systems through accurate reporting. • Create and update documentation on established Technical Support procedures and processes, problem resolution steps, and escalation procedures. • Make recommendations to management on updates and changes needed. • Identify and troubleshoot hardware, software, operating system, mobility, and telecommunication issues. • Responsible for installing, configuring, troubleshooting, and resolving incidents with respect to networking and desktop environments, including LANs, WANs, remote access, and VPNs. • Perform diagnostic techniques to identify problems, investigate causes, and recommend solutions to correct common failures utilizing remote access tools. • Responsible for performing installations and configuring computers/laptops using standard processes and tools. • Previous practical experience in a personal computer network environment. • One year of IT related Help Desk experience required. • A+ certification required. • MCDST (Microsoft Certified Desktop Support Technician) certification preferred. • Knowledge of TCP/IP Protocols and PC knowledge, including hardware and software configuration, directory tree structure, Windows Messaging services, Active Directory, and Internet Explorer. • Good working knowledge of Windows Operating Systems, Microsoft Office software package, Active Directory, and system management tools. • Proficient in MS Office Suite, Enterprise Networks, computer system, and print device troubleshooting in a networked environment. • Good working understanding of computer hardware architecture concepts and technology related terminology. • Ability to effectively log tickets in call tracking software. • This is a W2 position. • Applicants must be currently authorized to work in the United States on a full-time basis. • In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire. • Candidates selected must meet all pre-screening eligibility requirements. • As a Volt field employee, you can take full advantage of our Better U Academy. • Enroll in free online accredited courses built to advance your job skills. • Volt s investment in you is real. • We want you to grow in work and life let us help you reach for more! • Volt is an Equal Opportunity Employer. • Associated topics: assist, assistance, information technology analyst, network, pc, service, support, support analyst, systems administrator, technician iii