Helpdesk Technician I (Remote)

Job Sector: Computer Help Desk

Helpdesk Technician I (Remote)


  • Sector / Category : Computer Help Desk
  • Is Job Remote : Job is Remote
  • Employment Type : FULLTIME
  • Employer Name : Dice
  • Employer Location :
  • Country : US
  • Minimum Salary : Not declared
  • Maximum Salary : Not declared
  • Salary Currency : US
  • Date Posted : Jul 23rd, 2022
  • Listing source : LinkedIn

Dice is the leading career destination for tech experts at every stage of their careers. Our client, Stefanini, is seeking the following. Apply via Dice today! Provide technical end-user support via telephone, email, or web chat.Provide restorative or maintenance actions to resolve end-user problems.Respond to end-user problems based on standard procedures.Must correctly track incidents and calls, including but not limited to entering data into the database timely and accurately. Bachelor's degree or vocational in IT-related courses is a plus.Minimum of completed two (2) years in college or has finished a Diploma/Certificate course.Excellent in oral and written English communication.Excellent customer service skills.Must consistently meet or exceed required performance criteria.Able and willing to take several calls a day when necessary.Familiarity and good working knowledge in PC hardware and software troubleshooting.Prior Software Application support (e.g. Outlook, etc.) experience is a plus.Prior BPO experience in Technical Support is a plus.Familiarity with ticketing system, a strong advantage.Must be willing to work in different shifts.Entry Level are encouraged to apply. • provided by Dice

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