Helpdesk Technician I (Remote)

Job Sector: Computer Help Desk

Helpdesk Technician I (Remote)


  • Sector / Category : Computer Help Desk
  • Is Job Remote : Job is Remote
  • Employment Type : FULLTIME
  • Employer Name : Stefanini North America and APAC
  • Employer Location :
  • Country : US
  • Minimum Salary : Not declared
  • Maximum Salary : Not declared
  • Salary Currency : US
  • Date Posted : Aug 10th, 2022
  • Listing source : LinkedIn

• Provide professional end-user support via telephone, email , Chat or web submits • Provide restorative or maintenance actions to resolve end-user problems • Responds to end-user problems based on standard procedures • Track incidents and calls, including but not limited to, entering data into the database timely and accurately • May be responsible for ensuring systems are configured properly • Exceptional Customer Service Skills • VPN troubleshooting • POS troubleshooting • High school diploma or equivalent required • ServiceAide experience • Active Directory knowledge • Microsoft Office / O365 • Troubleshooting experience • Micros knowledge a plus • Some help desk experience preferred • 1-2 year"s retail call center experience a plus • Requires excellent customer service skills • Solid foundation of Personal Computer experience • Troubleshooting capability • Overall knowledge of desktop productivity products • Ability to work in a team environment • Proven ability to remain flexible in a changing environment • Attendance and schedule adherence are requirements of this position • May require additional project-specific training. Provide necessary support as part of client"s contract and purchase order renewal function • Availability to work Monday - Sunday shifts from 7am - 2am • Applies job skills, policies, and procedures to complete substantive assignments/projects/tasks of moderate scope and complexity. • Exercises judgment within defined guidelines and practices to determine appropriate action

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