• Provide professional end-user support via telephone, email , Chat or web submits • Provide restorative or maintenance actions to resolve end-user problems • Responds to end-user problems based on standard procedures • Track incidents and calls, including but not limited to, entering data into the database timely and accurately • May be responsible for ensuring systems are configured properly • Exceptional Customer Service Skills • VPN troubleshooting • POS troubleshooting • High school diploma or equivalent required • ServiceAide experience • Active Directory knowledge • Microsoft Office / O365 • Troubleshooting experience • Micros knowledge a plus • Some help desk experience preferred • 1-2 year"s retail call center experience a plus • Requires excellent customer service skills • Solid foundation of Personal Computer experience • Troubleshooting capability • Overall knowledge of desktop productivity products • Ability to work in a team environment • Proven ability to remain flexible in a changing environment • Attendance and schedule adherence are requirements of this position • May require additional project-specific training. Provide necessary support as part of client"s contract and purchase order renewal function • Availability to work Monday - Sunday shifts from 7am - 2am • Applies job skills, policies, and procedures to complete substantive assignments/projects/tasks of moderate scope and complexity. • Exercises judgment within defined guidelines and practices to determine appropriate action