Job Description 1. Imaging / re-imaging laptops and ; desktops 2. Troubleshooting technical laptop and desktop issues (Windows and ; applications) 3.Decommissioning end-of-lease desktops and ; laptops 4.Diagnosing laptop and ; desktop hardware issues 5.Mapping network drives / printers 6.Coordinating laptop and ; desktop repairs with hardware suppliers 7.Assisting with application testing 8.Vendor escorts (occasional) 9.Some relocation of desk phones / workstations 10.Some remote support (via remote access software) Background: 1.3-5 years technical support experience 2.Corporate desktop / laptop support experience, ideally in a large organisation (1000+ staff) Hard Skills: 1.Strong Windows 7 troubleshooting and ; diagnostics 2.Strong application troubleshooting (MS suite Outlook, PowerPoint, Excel, Word, Visio, Lync) 3.Hardware troubleshooting and ; diagnostics (laptops, desktops) 4.Basic networking (drive / printer mappings, network connection diagnostics) 5.Active Directory / PC security 6.Internet Explorer and ; Chrome troubleshooting 7.BlackBerry / mobile phone / CISCO handset support experience is a bonus Soft Skills: 1.Good communicator (written and verbal) 2.Takes responsibility and ; accountability 3.Teachable 4.Solutions-focused 5.Team player able to contribute new ideas 6.Flexible in terms of workload and daily tasks