Helpdesk Support

Job Sector: Computer Help Desk


  • Sector / Category : Computer Help Desk
  • Is Job Remote : Job is Remote
  • Employment Type : TEMPORARY
  • Employer Name : 9992
  • Employer Location : Boston
  • Country : US
  • Minimum Salary : Not declared
  • Maximum Salary : Not declared
  • Salary Currency : USD
  • Date Posted : Sep 8th, 2022
  • Listing source : ZipRecruiter

Job Description Duties and responsibilities include, but are not limited to, the following: • Respond to, research, and resolve questions received via telephone calls (record calls in ITS ServiceDesk Software), email, and voicemail in a timely and professional manner. • Provide accurate and creative solutions to more complex customer problems to ensure customer productivity and satisfaction. • Provide first and second-tier support to end users for PC hardware, MS Windows, Software, Active Directory, O365 and basic networking troubleshooting. • Install and update computer application software as needed. • Setup, configure, and troubleshoot notebooks for the shared pool. • Assist and maintain inventory of notebooks, projectors, desktops, mobile devices, and other equipment according to standard operating processes. • Perform daily call backs to customers for any problems not resolved upon initial contact; escalate calls to the next technical or management level, as necessary. • Assist in developing procedures and documentation for the MGC-ITS ServiceDesk. • Assist other offices and locations with technology-based issues as needed. • Acquire and maintain current knowledge of relevant MGC products, services, and support policies to provide technically accurate solutions to end users. • Maintain up to date knowledge of new and upcoming computing technologies and practices. • Enhance and develop quality support methods and communication skills through coaching feedback, peer assistance, training, and other developmental approaches. • Attend meetings and seminars to support the overall direction of the ITS office • Participate in team projects that enhance the quality or efficiency of the ITS Support Team. Skills and Qualifications: • Strong knowledge of all Windows-based operating systems • Strong knowledge of PC based computer hardware • Strong knowledge of Microsoft O365 • Highly self-motivated and self-directed • Able to exercise independent judgement • Keen attention to detail and quality of work-product • Ability to set and consistently meet realistic deadlines • Proactive and collaborative approach to delivery of services • Excellent analytical, mathematical, and creative problem-solving skills • Aptitude for learning new skills • Excellent organizational, interpersonal, and communication skills Skill Required / Desired Amount of Experience Strong knowledge of all Windows-based operating systems Required 2 Years Strong knowledge of PC based computer hardware Required 2 Years Proficiency with MS Windows 10, and MS Office O365 Required 1 Years Excellent analytical, mathematical, and creative problem-solving skills Highly desired

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