Helpdesk Specialist - Remote

Job Sector: Computer Help Desk

Helpdesk Specialist - Remote


  • Sector / Category : Computer Help Desk
  • Is Job Remote : Job is Remote
  • Employment Type : CONTRACTOR
  • Employer Name : TEKsystems
  • Employer Location :
  • Country :
  • Minimum Salary : Not declared
  • Maximum Salary : Not declared
  • Salary Currency : US
  • Date Posted : Jul 21st, 2022
  • Listing source :

Description: TEKsystems is seeking a self-motivated, energetic help desk tech to support the 53rd Computer Systems Squadron (53 CSS), a 53 WG unit. The 53rd Computer Systems Squadron provides communications and information systems for the 53 Wing’s four groups. It automates, sustains, and operates wing communications and information systems activities including unclassified, collateral, and advanced program local area networks. It operates the Combat Air Force Network Operations Center providing classified information services to the CAF worldwide. The 53 CSS provides network capability to fuse data from multiple test facilities into one coherent picture and it develops and maintains the computer systems supporting the development, test, and dissemination of electronic warfare mission data. The 53 CSS also provides advanced programs audiovisual support and operates and maintains a state-of-the-art video-teleconferencing capability. Typical Duties Employing problem-solving techniques and procedures in support of clients, systems, and networks and consult with users to determine hardware, software, and system functionality. Providing overall network, user, and systems support and will be identify, prioritize, and resolve reported issues and problems, to include creating network user accounts and the setup/configuration of email. Providing helpdesk support, field user calls, determine level of support required, and escalate/distribute those calls accordingly e.g. to Tier 2 or Tier 3. Supporting and troubleshooting users’ issues in the areas of account management, enterprise resources application, server administration, networking, and applications. Troubleshooting and problem resolution for software, hardware, and communications issues related to supported computer workstation systems and applications. Security patching (analyzing, documenting and taking corrective action for any issues) and system audit collection and performing continuous system monitoring and analysis to ensure optimal systems, network, and user operation. Hardware/software installation and testing. Performing other duties as assigned. Here’s What You’ll Need: Required Education and Experience: A minimum of 1 year of help desk experience diagnosing and resolving technical problems with both software and hardware. Required Skills: Must be able to provide onsite and remote technical support with an emphasis on hardware, connectivity and application issues. Must possess problem solving skills, excellent understanding of desktop operating systems, networking principles and MS applications. Must understand information assurance and interact with security personnel on issues related to system security and provide sound information assurance guidance as required. In addition to these responsibilities, must have strong communication skills. Skills: help desk support, Active TS/SCI Clearance, Security +, customer service, windows, remedy, active directory, group policy Top Skills Details: help desk support Additional Skills & Qualifications: Candidate must have good customer service skills, this person will be creating groups within Active Directory, troubleshooting Windows 10 and unlocking accounts and resetting passwords. DOD 8570.01-M IASAE-I / II will be required within 6 months of hire. Must have Security + or CASP! Experience Level: Intermediate Level About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. We are an equal opportunity employers and will consider all applications without regard to race, genetic information, sex, age, color, religion, national origin, veteran status, disability or any other characteristic protected by law. To view the EEO is the law poster click here. Applicants with disabilities that require an accommodation or assistance a position, please call ***** or email *****. This is a dedicated line designed exclusively to assist job seekers whose disability prevents them from being able to apply online. Messages left for other purposes will not receive a response.

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