Helpdesk Analyst

Job Sector: Computer Help Desk


  • Sector / Category : Computer Help Desk
  • Is Job Remote : Job is Remote
  • Employment Type : FULLTIME
  • Employer Name : American Technology Consulting
  • Employer Location : Atlanta
  • Country : US
  • Minimum Salary : Not declared
  • Maximum Salary : Not declared
  • Salary Currency : US
  • Date Posted : Sep 23rd, 2022
  • Listing source : Learn4Good

Job Description Title: Help Desk Analyst (692685) Location: 2 Peachtree Street NW, Atlanta, GA Interview : Web Cam Interview Only Remote Position The Child Welfare Modernization Help Desk Analysts role is to ensure proper computer operation so that end users can accomplish business tasks. This includes receiving, prioritizing, documenting, and actively resolving end user help requests. Responsibilities include: Field incoming help requests from end users via both telephone and e-mail in a courteous manner. Document all pertinent end user identification information, including name, department, contact information, and nature of problem or issue. Build rapport and elicit problem details from help desk customers. Prioritize and schedule problems. Escalate problems (when required) to the appropriatelyexperienced technician. Record, track, and document the help desk request problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to final resolution. Apply diagnostic utilities to aid in troubleshooting. Identify and learn appropriate software and hardware used and supported by the organization. Perform hands-on fixes l, including installing and upgrading software, installing hardware, implementing file backups, and configuring systems and applications. Performing preventative maintenance, including checking and cleaning of workstations, printers, and peripherals. Test fixes to ensure problem has been adequately resolved. Perform post-resolution follow-ups to help requests. Develop help sheets and frequently asked questions lists for end users. Qualifications High School diploma with 5 years of help desk experience Associate Degree with 3 Years of help desk experience Required Skills Experience working in a Help Desk environment required Experience in Microsoft Office Required Experience in customer service Required Company Description At ATC we keep an eye on the future, innovate continuously, and integrate disruptive technologies into breakthrough solutions. This is how we partner with companies to move them forward and help them win. Check out our video - & Development: Impactful training, including SAFe courses, and ongoing development are just a morsel of our capabilities. Explore them all.

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