Help Desk Tier I Arlington, VA Must Experienced IT Specialist 1 + years' experience Help Desk Tier I & II Must be familiar with HCL Domino Must be familiar with Java tools Bachelor's Degree or related experience Duties Provide IT support to staff Monitor the IT Support phone, inbox and ticketing system Build sustainable relationships and trust with staff by handling questions and concerns with speed and professionalism Develop and update IT instructions and help material Identify new processes, techniques and procedures to upgrade and enhance services Develop strategies and recommend policies that govern delivery of customer support services throughout the organization Set up accounts and computers for new staff Help onboard new staff Windows Server administration Help manage the company's IT systems Evaluate the effectiveness of existing applications, trends and patterns in customer usage and systemic problems Handle miscellaneous tasks as assigned • Progression, Inc. is an equal opportunity and affirmative action employer. Progression, Inc. is committed to administering all employment and personnel actions on the basis of merit and free of discrimination based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or status as an individual with a disability. Consistent with this commitment, we are dedicated to the employment and advancement of qualified minorities, women, individuals with disabilities, protected veterans, persons of all ethnic backgrounds and religions according to their abilities.*