Help Desk Tier 2

Job Sector: Computer Help Desk

Summary

  • Sector / Category : Computer Help Desk
  • Is Job Remote : Job is Remote
  • Employment Type : CONTRACTOR
  • Employer Name : Robert Half
  • Employer Location : Richmond
  • Country : US
  • Minimum Salary : Not declared
  • Maximum Salary : Not declared
  • Salary Currency : USD
  • Date Posted : Jul 19th, 2022
  • Listing source : Robert Half

This person will provide technical assistance to computer system users by answering questions and resolving computer problems concerning computer hardware and software including printing, office tools, email and Windows OS. Perform computer related troubleshooting and maintenance including virus removal/password resets/COTS and 3rd party software installs. Provide friendly and helpful customer service as a first point of contact. Provide software and hardware technical support to end-users. Provide phone support to desktop and laptop customers in house and remotely. Install, maintain, and upgrade software and hardware on laptops, workstations, mobile devices, printers, copiers, and fax machines. Assist the client in resolving laptop computer-related and networking issues. Install, configure, diagnose, repair and/or upgrade hardware and equipment ensuring its optimal performance. Maintain working knowledge of products and/or services. Prepare reports and correspondence as needed. Enter and track within the trouble ticketing system. Work performed must completed using approved CFTC standard operating procedures and processes. Recommend improved procedures for responsibilities. Inform and educate clients by explaining procedures; answering questions; providing information. Skills: Help desk support, Help desk, Troubleshooting, Customer service, Windows, Support, Phone support • *This roles hours are 2:00 PM to 11:00 PM****

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