Help Desk Technician

Job Sector: Computer Help Desk


  • Sector / Category : Computer Help Desk
  • Is Job Remote : Job is Remote
  • Employment Type : CONTRACTOR
  • Employer Name : Robert Half
  • Employer Location : Charlotte
  • Country : US
  • Minimum Salary : Not declared
  • Maximum Salary : Not declared
  • Salary Currency : USD
  • Date Posted : Sep 14th, 2022
  • Listing source : Robert Half

Major Responsibilities and Duties:  Technical Support 1. Install, configure, maintain, and upgrade computers and peripherals, network cabling, and network peripherals throughout the district. Relocate computer hardware, peripherals, and equipment as needed. 2. Provide technical assistance to users of computers, instructional equipment, and software. 3. Install and configure application and operating system software and upgrades. 4. Assist with the installation, maintenance, troubleshooting, and repair of data communications circuits and equipment. 5. Assist with the installation, maintenance, troubleshooting, and repair of network equipment. 6. Assist with the organization and distribution of technology-based material for classroom use. Equipment Repair and Maintenance 7. Diagnose and repair network connectivity and hardware issues, including printers, terminals, and personal computers. 8. Remove old equipment and perform data migration to new machines. 9. Service equipment according to established preventive maintenance schedule. Maintain accurate updated records of preventive maintenance. 10. Maintain accurate records of time and materials required to perform repairs and service. Inventory 11. Maintain accurate inventory of hardware, software, and other equipment and material at assigned site(s). 12. Identify, request, and control the inventory of repair parts. Other 13. Compile, maintain, and file all physical and computerized reports, records, and other documents. 14. Comply with policies established by federal and state law, State Board of Educator Certification rule, and local board policy. Comply with all district and campus routines and regulations. 15. Respond to after-hours emergencies as needed. 16. Install and maintain software and hardware outside of normal work hours as needed. Requirements Preferred Qualifications: • 3+ years of providing desktop support with some in Level 2 or System Admin • 2+ relevant professional certification (HDI-DST, MCSA, CompTIA A+) is a plus • Associate’s or Bachelor’s degree in Computer Science, IT, Engineering, Science or related field is a plus • Clear theoretical understanding of networks, including LAN/WAN/VPN, routers, switches, servers • Use of RMM software/backup/imaging software/ticket system • Desktop-based hardware support experience with Mac OS X and Windows 7 • Knowledge and experience of troubleshooting and setup of computer hardware, network devices & peripherals • Experience working with Active Directory Server 2008/2012 • Experience installing, troubleshooting, configuring, updating, and maintaining Windows OS • Networking Experience in troubleshooting connectivity issues, DHCP, DNS • Experience removing viruses/malware/spyware & prevention • Self-motivated with the ability to follow directions, complete time-sensitive tasks and meet deadlines with minimal supervision in a fast-paced, high stress environment • Strong planning and organizational skills, with the ability to document processes and procedures • Excellent oral and written communication skills, including the ability to interact with people at various levels • Passionate about providing excellent customer service and follow-through to completion

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