Job Description Culturetech Solutions is a people-oriented boutique services company. Long term relationships, consistent performance and sound management practices make us a favorite "go-to" company with our valued clients. We are veteran tech savvy individuals with entrepreneurial spirit and team values. We are collaborators internally and externally whose primary goal is to integrate you into the organizational culture of our top clients. We look forward to the opportunity to work with you and thank you for your interest. Our trusted client seeks a Helpdesk Technician (remote) to join their team! • Title: Helpdesk Technician • Duration: Direct Hire Full-Time • Location: Remote (HQ: Los Angeles, CA) • Hourly Pay Rate Range: $18.00 to $25.00 per hour + Benefits • Start Date: Immediate OVERVIEW: Provide helpdesk support, both internal and external, to employees and clients. The Helpdesk is the single point of contact to resolve issues. Helpdesk receives requests for support via telephone and e-mail. QUALIFICATIONS AND SKILLS: • Customer Support: • The Helpdesk provides first-level contact and problem resolution for all internal users hardware, software, and telecommunications issues. • Helpdesk staff resolves as many user-reported problems as expertise permits using all available tools and following procedures and policies for the handling of support calls. • Helpdesk provides first-level client hardware support for desktop pc’s, laptops/docking stations, printers • Desktop software support includes Microsoft Office365, Office 2010, Windows 10, Apple IOS, Mac • The Helpdesk fields calls from customer opening tickets on the ticketing system • Act as liaison between the customers and the 2nd level support teams. • Provide basic support for network connectivity, including resetting network passwords. • Helpdesk staff will log all calls into Ticketing System • Internal users are located across North America and Europe • Helpdesk staff is responsible for escalation of more complex calls to the relevant IT team. • Position requires excellent customer service communication skills, both verbal and written EXPERIENCE & TRAINING: • Associate's degree in Computer Science or related field, or equivalent combination of related education and experience Thank you for your interest in this opportunity. We do not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factor. Company Description Culturetech Solutions is a people-oriented boutique information technology services company. Long term relationships, consistent performance and sound management practices make us a favorite "go-to" company with our valued clients. We are veteran tech savvy individuals with entrepreneurial spirit and team values. We are collaborators internally and externally whose primary goal is to integrate you into the organizational culture of our top clients. We look forward to the opportunity to work with you and thank you for your interest.