HELP DESK TECHNICIAN - FULLY REMOTE The Select Group is seeking a Help Desk Technician for their client in Orlando, FL. For this role the Help Desk Technician will have the opportunity to join a team supporting over 1,700 users, provide Level 1 remote IT support (through phone and email), and troubleshoot any Level 1 IT issues that arise. This position does provide the opportunity to work fully remote, so any potential candidates can be located in MST, CT, and EST time zones. HELP DESK TECHNICIAN SKILLS: 1-3 years+ Experience as a Help Desk T1 consultant • Active Directory experience • PW reset • Onboarding and offboarding of user accounts • Troubleshooting Microsoft Office Suite (all the above, plus some) – through online ticketing tool O365 Enterprise Experience Issuing of Microsoft licensing • Creating identities in M365 • Troubleshooting 365 applications • Setting up 365 on employee computers Windows 10 Administrative Experience • Heavy acquisition flow – so they have a lot of tickets to swap old company computer to equipment • Ensuring that no loss in documents or applications when migrating from old company computer to new company computer • Installing hardware to computers