Ellumen, named a Top Workplace by the Washington Post, is an equal opportunity employer headquartered in Silver Spring, MD. We provide a broad spectrum of information technology and ancillary services to government and commercial customers primarily within the healthcare delivery domain. We seek a remote Help Desk – Technical Support Specialist to join our team in support of U.S. Department of Health and Human Services (HHS), Office of the Assistant Secretary for Preparedness and Response (ASPR) National Disaster Medical Systems (NDMS) Medical Technology Support Services (MTSS). Responsibilities • Provide phone, email, web, and in-person support to users in the areas of e-mail, directories, computer operating systems, desktop applications for all types of computer systems, and applications developed or deployed. • Serve as the first point of contact for troubleshooting hardware/software, all types of computer systems (PC and Mac), and printer problems. Basic Qualifications • Preferred 4 years of related experience providing IT hardware and software troubleshooting, and problem resolution support to end users. • Associate degree in computer science or information systems preferred. • Ability to obtain a DoD Public Trust clearance. We are committed to creating a diverse environment and proud to be an equal opportunity/affirmative action employer. Applicants can learn more about the company's status as an equal opportunity employer by viewing the federal "EEO is the Law" poster at https://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, sexual orientation, national origin, disability, age, or protected veteran status.