Help Desk Tech

Job Sector: Computer Help Desk

Summary

  • Sector / Category : Computer Help Desk
  • Is Job Remote : Job is Remote
  • Employment Type : FULLTIME
  • Employer Name : Advantage Tech
  • Employer Location :
  • Country : US
  • Minimum Salary : Not declared
  • Maximum Salary : Not declared
  • Salary Currency : US
  • Date Posted : Sep 2nd, 2022
  • Listing source : Monster

Summary of duties for the position: • Provide patient, caring assistance to Phone, Video and Internet users over the phone • Meet expected call metrics while providing quality technical support • Display confidence and provide reassurance to users struggling with errors or connectivity problems while working towards a solution • Other duties as assigned Minimum requirements: • High school diploma or equivalent • Typing speed of at least 30 wpm • Excellent computer skills including an ability to analyze and troubleshoot common computer and technology issues • Solid communication skills, both verbal and written • Strong attention to detail • Ability to multi-task, prioritize and manage time effectively • Cooperation and teamwork with peers • Empathy and patience for customers with technical difficulties • Must be able to read, write, speak fluently and understand the English language • Ability to meet home office requirements Preferred requirements: • 1 or more years Customer Service experience • Technical support experience or advanced computer skills

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