Job Description For over two decades, Sagacent Technologies has served leading small and mid-sized clients in the South Bay by providing award-winning Outsourced IT and Cybersecurity to support and protect our clients. Many clients have been with us for our entire run as they have been so pleased with our performance and love working with and being supported by our team. We are now seeking an extraordinary individual to support our clients as a Help Desk Support Analyst (HDSA). The HDSA is the face of the company to our clients. The HDSA is responsible for supporting and resolving client issues and managing and securing all aspects of Sagacent's clients. The HDSA uses established processes and procedures to work and complete tickets most efficiently. This is a full-time position, and you’ll be working remotely from your home, which can be anywhere in the world where you have strong, reliable Internet. The ideal candidate should be strong in several areas: • Communication – Excellent speaking and writing ability • Problem Solving - Ability to quickly assess situations and implement solutions • Team Work - We function as a tight group, all working together and supporting one another • Computing – Must have strong computer support and troubleshooting skills. You will be supporting largely desktops, laptops, Windows, and Office apps and doing end-user helpdesk support. • Managed Services Tools - we use Connectwise Manage, ConnectWise Automate, and point solution protects. • Self-Starter - Do you thrive in small company environments? We will provide you the chance to work with a great team with minimal distractions and every opportunity to learn and grow. We expect hard work, a strong collaborative spirit, fresh ideas, and an attitude of support towards our team and our clients. In return, we will provide you the opportunity to thrive and be rewarded for your strong results. If this vision appeals to you, we would love to talk. Company Description We are a rapidly growing, national IT management and consulting firm specifically focused on technology risk reduction. In addition to our core, Cybersecurity, IT Management & Cloud Solutions, Sagacent also offers audits, penetration testing, remediation work, and incident response. Our clients are primarily professional services firms (most often medical, legal, insurance, accounting, and finance), engineering & manufacturing. • Are you frustrated with your hard work never being acknowledged? • Are you tired of being held back or not having growth opportunities? • Are you wanting to make an impact on the company for whom you work? • Are you looking for leadership opportunities and to be heard? • Are you unsatisfied with meaningless work? If so, then this job may be for you! • We invest in training great people. • We always create growth plans. • We cover the cost of mutually beneficial education. • Leadership and advanced opportunities abound. We are NOT a contracting, staffing, or body shop; we only hire direct employees. See more at www.sagacent.com. We've been in business for more than 22 years and each year we've seen our company expand -- even during difficult downturns. So we need YOU to help us continue this trend!