• ** Fully Covid Vaccinated + Booster Required - No Exemptions *** Summary: Tier 1 Service Desk Support and Analysis Computer User Support Analyst - Help Service desk phone support for Exchange Online Migration Project 100% remote - Company will provide all computer equipment (desk phone, laptop, and monitors) Expectation is to connect to own home internet. Primary Responsibility • Provide support for users that have had their Exchange Mailboxes upgraded to Exchange Online. • Document all ticket information according to standard operating procedures. • Follow up with customers when necessary. • Maintain superior oral, written and aural communication skills and build relationships, respect and trust with customers and colleagues. Possible Secondary Responsibilities • Provide encryption support using approved enterprise encryption tools. • Troubleshoot account lockout and password related issues. • Troubleshoot, triage and provide how-to support for Unified Communications and Cisco VoIP phone issues and questions. • Troubleshoot, triage and provide how-to support for account provisioning, identity management and account access/permission issues and questions. • Troubleshoot, triage and provide how-to support for audio-visual technology issues and questions in class- and conference rooms. • Troubleshoot other common known issues to resolve and escalate other issues when necessary. • Develop and maintain knowledge base for ITG support; work with other ITG groups to identify and verify information for knowledge base entry. Education/Experience: An Associate’s degree in computer science or related field; OR Two years of computer support or IT experience; OR An equivalent combination of training and/or experience Job Types: Full-time, Contract Pay: $20.00 - $25.00 per hour Benefits: • Dental insurance • Health insurance • Vision insurance Schedule: • 8 hour shift • Day shift • Evening shift • Monday to Friday • Night shift • Weekend availability COVID-19 considerations: Required to be vaccinated for the Covid-19 virus Experience: • Help desk: 1 year (Preferred) • Cisco VoIP phone issues: 1 year (Preferred) • Troubleshooting over the phone: 1 year (Preferred) • Encryption support: 1 year (Preferred) Work Location: Remote