About Kindbody Kindbody is a leading fertility and family-building benefits provider for employers offering comprehensive virtual and in-person care. Kindbody's clinically managed program includes fertility assessments and education, fertility preservation, genetic testing, in vitro fertilization (IVF), donor and surrogacy services, and adoption, as well as physical, mental, and emotional support from preconception through postpartum. Kindbody is the trusted fertility benefits provider for more than 80 employers, covering more than 450,000 lives. Many thousands more receive their fertility care directly from Kindbody throughout the country at signature clinics, mobile clinics, and partner clinics. As the fertility benefits provider, technology platform, and direct provider of high-quality care, Kindbody delivers a seamless, integrated experience with superior health outcomes at lower cost, making fertility care more affordable and accessible for all. Kindbody has raised $150 million in funding from leading investors including Perceptive Advisors, GV (formerly Google Ventures), RRE Capital, Claritas Health Ventures, Rock Springs Capital, NFP Ventures, and TQ Ventures. Visit www.kindbody.com. and follow us on Instagram, Twitter, and Linkedin. About the Role As a Helpdesk Specialist, you will be the first line of support for our users, a solid technical background with customer service experience is key! Your day to day may include building user accounts, troubleshooting a wide variety of technical issues on our various systems, communicating with vendor support, and participating in IT projects. Hours: 11am - 8pm EST We run Mac OS, Chrome OS, Slack, Google Workspaces, Atlassian Jira Service Desk, Confluence, RingCentral and much more. Responsibilities • Respond to user inquiries and assist in troubleshooting and resolving challenges. • Installing and configuring computer systems and applications within the company. • Training end-users on hardware functionality and software programs. • Meeting with users (virtually, or in some cases in person in a safe environment) to analyze, troubleshoot and diagnose hardware problems. • Resolving logged errors in a timely manner. • Maintain and write Knowledge Base articles. • Updating computer software. as well as upgrading hardware and systems. • Documenting processes and performing diagnostic tests. • Participate in on-call rotation. Who You Are • 1-3 years proven work experience on a technical helpdesk. • Hands-on experience with help desk and remote control software. • Experience supporting Slack, MacOS, cloud based IT systems, especially Google Suite. • Solid technical background with an ability to give instructions to a non-technical audience. • Customer-service oriented with a problem-solving attitude. • Ability to work independently. • Excellent written and verbal communications skills. • Experience working in a HIPAA compliant environment. Perks and Benefits Kindbody values our employees and wants to do everything to ensure that our employees are happy and professionally fulfilled, but also that they have the opportunity to be healthy. We are committed to providing a number of affordable and valuable health and wellness benefits to our full time employees, such as paid vacation and sick time; paid time off to vote; medical, dental and vision insurance; FSA + HSA options; Company-paid life insurance; Short Term + Long Term Disability options; Paid Parental Leave (up to 12 weeks fully paid dependent on years of service); 401k plans; free Peloton membership, monthly guided meditation and two free cycles of IVF/IUI or egg freezing and free egg storage for as long as you are employed. Additional benefits, such as paid holidays, commuter transit benefits, job training & development opportunities, social events and wellness programming are also available. We are constantly reevaluating our benefits to ensure they meet the needs of our employees. In an effort to protect our employees and our patients, Kindbody strongly encourages all employees to be fully vaccinated against Covid-19. However, some states are requiring that all healthcare workers be fully vaccinated. Candidates seeking employment at Kindbody in the following states will be required to be fully vaccinated against COVID-19 and provide proof of your COVID-19 vaccine prior to your start date of employment: California, Colorado, Illinois, New York, New Jersey and Washington. All other states are exempt from this requirement. If you cannot receive the COVID-19 vaccine because of a qualifying legal reason, you may request an exception to this requirement from the Company. Please note that Kindbody interview requests and job offers only originate from an @kindbody.com email address. Kindbody will also never ask for bank account information (including routing or account numbers), social security numbers, passwords or any other sensitive information to be delivered over email or phone. Always reference our career site, careersatkindbody, to see if the position that you are applying to is legitimate. If you receive a scam issue or a security issue involving Kindbody please notify us at peoplesupport@kindbody.com. -- Kindbody is an Equal Employment Opportunity employer. We strongly support the principles of equal employment opportunity in all of our employment and hiring policies and practices and believe that a more diverse and inclusive workplace will benefit our patients, care partners, and Kindbody employees. We administer our employment and hiring policies and practices without regard to race, color, religion, sex, gender, gender identity, gender expression, pregnancy, citizenship, national origin, ancestry, age, disability, medical condition, military service, military or veteran status, genetic information, creed, marital status, sexual orientation, or any other status protected by federal, state, or local law.