Help Desk Specialist - Partial Remote

Job Sector: Computer Help Desk

Help Desk Specialist - Partial Remote


  • Sector / Category : Computer Help Desk
  • Is Job Remote : Job is Remote
  • Employment Type : FULLTIME
  • Employer Name : Creative Financial Staffing (CFS)
  • Employer Location : Grand Rapids
  • Country : US
  • Minimum Salary : Not declared
  • Maximum Salary : Not declared
  • Salary Currency : US
  • Date Posted : Aug 9th, 2022
  • Listing source : LinkedIn

Job Description Position: Help Desk Specialist (Partially Remote) Here Are a Few Reasons Why You Should Apply Leading Managed Service Provider in the Grand Rapids, MI area is seeking a full-time, permanent Help Desk Specialist to join their growing team of IT professionals. • Opportunity to work Partially Remote! • Continuous investment in peer-to-peer mentoring, training and certifications for employees. • Collaborative, team-oriented environment everyone works together to achieve the goals of the organization. • Great opportunity to expand on current IT knowledge and gain experience with a wide variety of hardware, software and technology. Job Description In this role, you'll have an opportunity to work with a variety of Software, Hardware and Technology. You'll be providing end-user support to a variety of client environments assisting with user administration, Office 365 Application support, software/hardware support, remote connectivity, etc. Preferred Experience • Experience within a Help Desk or Technical support role utilizing a ticketing system. • Experience with Office 365 Administration Portal, Active Directory administration, and using Ticketing Systems or Remote Monitoring Management (RMM) tools like ConnectWise or similar. • Familiarity with Firewalls, VLANs and/or Multi-Factor Authentication. • Comfortable providing end-user support via phone, RMM tools, etc. • Strong communication and interpersonal skills. Bonus Experience • Certifications such as CompTIA A+, Microsoft Certifications, Cisco Certifications, etc. • Experience working for a Managed Services Provider (MSP) • Experience with any of the following: ConnectWise, IT Glue, SolarWinds, WatchGuard, Ruckus, Veeam, Cisco Networking Products, Extreme Network Products, Ubiquiti, VMWare, Dell, Axix, 3OX and Adobe. • Experience with LAN/WAN, TCP/IP, Routers, Switches, Firewalls, Access Points, VPN, Citrix, VoIP, etc. Location: Grand Rapids, MI area (partial remote) Job Type: Full Time/Direct-Hire Benefits: Medical/Dental/Vision Insurance, Retirement Plan w/ 3% match, PTO, Growth Opportunities, Paid Training, etc. #CFSAUG2022 Id: EB-1898780132

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