One of our clients. It's direct hiring. Job Title: Help Desk Specialist Job Type: Full Time - Remote 100% Govt Project Help Desk Specialist, Senior - Full-time (LOC required) • 10+ years of experience leading and administering tiered IT helpdesk operations • Improved reporting metrics, create, maintained, and updated operational process documentation • Prepared correspondences, maintained client appointment logs and records, and provided ongoing support to build rapport and disseminate information. • 5+ years of working experience with Help Desk Specialist • ITIL certification • Experience with USDA SNAP Helpdesk operations is a huge advantage