Position: Help Desk Specialist / Desktop support engineer Location: Dearing Job Title: Help Desk Specialist Location: 100% Remote Job Duration: 6+ Months First shift 6am - 3pm EST (lunch 11-12) - 8 hours (1 hour for lunch) Second shift 9am - 6pm EST (lunch 12:30-1:30) - 8 hours (1 hour for lunch) Need candidate : Linked In profile and 2 References for next step. Job Description Monitors and responds to all customer requests for assistance, including email, g system. Provides support on all product areas and handles all first line requests and customer issues in primary support areas. Actively pursues problem resolution until the problem is resolved. Accurately documents and specifies information in the tracking system during the entire track life cycle. Able to provide a written summary and resolution to the designated staff when the problem is resolved. Creates and/or provides input into Knowledge Base articles as applicable. Develops a comprehensive understanding of the customer’s business and IT objectives to ensure positive business outcomes for the customer and to assist in the expansion of the company footprint. Tracks daily operational status of customer issues and provides briefings/updates as needed. Collects and documents customer requirements for managed service requests. Performs other duties as assigned. Qualifications: Bachelor’s degree. One to three years’ experience in a customer supporting role. Experience in a 24x7 operational services or support environment Excellent verbal and written communication skills Ability to work well under pressure Gives attention to detail Able to handle deadlines in a multiple task environment Fluent in using computer and a variety of software for communication Ability to work flexible work hours Job Title: Help Desk Specialist Location: 100% Remote Job Duration: 6+ Months First shift 6am - 3pm EST (lunch 11-12) - 8 hours (1 hour for lunch) Second shift 9am - 6pm EST (lunch 12:30-1:30) - 8 hours (1 hour for lunch) Need candidate : Linked In profile and 2 References for next step. Job Description Monitors and responds to all customer requests for assistance, including email, g system. Provides support on all product areas and handles all first line requests and customer issues in primary support areas. Actively pursues problem resolution until the problem is resolved. Accurately documents and specifies information in the tracking system during the entire track life cycle. Able to provide a written summary and resolution to the designated staff when the problem is resolved. Creates and/or provides input into Knowledge Base articles as applicable. Develops a comprehensive understanding of the customer’s business and IT objectives to ensure positive business outcomes for the customer and to assist in the expansion of the company footprint. Tracks daily operational status of customer issues and provides briefings/updates as needed. Collects and documents customer requirements for managed service requests. Performs other duties as assigned. Qualifications: Bachelor’s degree. One to three years’ experience in a customer supporting role. Experience in a 24x7 operational services or support environment Excellent verbal and written communication skills Ability to work well under pressure Gives attention to detail Able to handle deadlines in a multiple task environment Fluent in using computer and a variety of software for communication Ability to work flexible work hours