Position Summary: Help Desk Specialist level 1 is responsible for day to day support desk tickets. They are the first point of contact for client-initiated tickets. The primary focus is working on tickets within the allowed time frame. The ideal candidate would have the ability to work in a fast-paced environment quickly and effectively switching from task to task. They would need to have a strong sense of urgency, work ethic, and be a self-starter. Primary Duties and Responsibilities: • Work on day to day Level1 support tickets • Infrastructure Troubleshooting from a machine level (Wi-Fi, network connectivity, non-global changes) • Workstation issues (troubleshooting hardware and software issues) • User Account/Password management (e-mail, AD, etc.) • Printing issues (Contacting vendors, workstation troubleshooting, minor changes on printer) • Assist in client documentation Required Experience: • Has worked in a help desk IT position for a minimum of 2 years. • Experience in answering help desk calls and creating tickets. • Experience in working in a help desk ticket system. • Support an environment that used Office 365 • Experience in using remote support tools Required Skills: • Windows 10 • Office 365 • Microsoft Office 2016 • Exchange 2016 • Windows server 2012 • Mobile devices such as iPhone and Android • VOIP support Position Summary: Help Desk Specialist level 1 is responsible for day to day support desk tickets. They are the first point of contact for client-initiated tickets. The primary focus is working on tickets within the allowed time frame. The ideal candidate would have the ability to work in a fast-paced environment quickly and effectively switching from task to task. They would need to have a strong sense of urgency, work ethic, and be a self-starter. Primary Duties and Responsibilities: • Work on day to day Level1 support tickets • Infrastructure Troubleshooting from a machine level (Wi-Fi, network connectivity, non-global changes) • Workstation issues (troubleshooting hardware and software issues) • User Account/Password management (e-mail, AD, etc.) • Printing issues (Contacting vendors, workstation troubleshooting, minor changes on printer) • Assist in client documentation Required Experience: • Has worked in a help desk IT position for a minimum of 2 years. • Experience in answering help desk calls and creating tickets. • Experience in working in a help desk ticket system. • Support an environment that used Office 365 • Experience in using remote support tools Required Skills: • Windows 10 • Office 365 • Microsoft Office 2016 • Exchange 2016 • Windows server 2012 • Mobile devices such as iPhone and Android • VOIP support