Job ID: 58066 Help Desk Specialist Our client is looking for a Help Desk Specialist for tier 1 service desk support and analysis. This is a remote position. Help Desk Specialist Responsibilities Provide support for users that have had their Exchange Mailboxes upgraded to Exchange Online. Document all ticket information according to standard operating procedures. Follow up with customers when necessary. Maintain superior oral, written and aural communication skills and build relationships, respect and trust with customers and colleagues. Possible Secondary Responsibilities. Provide encryption support using approved enterprise encryption tools. Troubleshoot account lockout and password related issues. Troubleshoot, triage and provide how-to support for Unified Communications and Cisco VoIP phone issues and questions. Troubleshoot, triage and provide how-to support for account provisioning, identity management and account access/permission issues and questions. Troubleshoot, triage and provide how-to support for audio-visual technology issues and questions in class- and conference rooms. Troubleshoot other common known issues to resolve and escalate other issues when necessary. Develop and maintain knowledge base for ITG support; work with other ITG groups to identify and verify information for knowledge base entry. Help Desk Specialist Qualifications An Associate’s degree in computer science or related field; OR Two years of computer support or IT experience; OR An equivalent combination of training and/or experience. Benefits Benefits are available to eligible VanderHouwen contractors and include coverage for medical, dental, vision, life insurance, short and long term disability, and matching 401k. About VanderHouwen VanderHouwen is an award-winning, Women-Owned, WBENC certified professional staffing firm. Founded in 1987, VanderHouwen has been successfully placing experienced professionals throughout the Pacific Northwest and nationwide. Our recruitment teams are highly specialized in either Technology and IT, Engineering, or Accounting and Finance career markets. Our recruiters value building meaningful, professional relationships with each candidate as well as developing honed knowledge of companies' staffing needs and workplaces. Partner with us to land your next exciting career. VanderHouwen is an Equal Opportunity Employer and participates in E-Verify. VanderHouwen does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by applicable local, state or federal civil rights laws.