HELP DESK SPECIALIST - REMOTE One of our top clients in the insurance space is looking for a Help Desk specialist in the Eastern Time Zone (8am-5pm EST shift) to join their team on a completely remote basis. This individual will be supporting all internal customers via phone, SMS and email. The ideal candidate will come from a strong support background in an enterprise environment. Apply today! HELP DESK SPECIALIST REQUIREMENTS: • 3+ years of Help Desk experience • Windows 10 administrative experience • Active Directory Experience - user administration, password resets, permissions and licensing, etc. • Good experience in Microsoft/Office 365 - setting up new accounts, troubleshooting applications within O365, creating identities, etc. • Bonus: Experience working in an Azure environment and using Azure AD HELP DESK SPECIALIST RESPONSIBILITIES: • Provides first level support for all end-users via telephone, email or chat. • Troubleshoots and resolves hardware, software and voice/data communication systems issues. • Escalates calls when appropriate. • Writes concise, informative service tickets. • Follows up on all tickets in a timely manner and pursues issues through to resolution. • Requires experience using ticketing systems and writing technical support reports and documentation. • Must possess broad knowledge and proficiency with popular operating systems, application software, desktop and laptop computers, printers and networks.