One of Insight Global's Fortune 500 clients is looking for Remote Help Desk candidates. All candidates will support non-retail location users with technology needs for this position. The help desk agent will be responsible for following all steps in Service Now to troubleshoot issues reported and resolve or escalate to the appropriate contacts. The candidate will identify and investigate corporate associates' problems with their computer software including Windows, Office products, VM Ware, and Computer hardware including desktops, laptops, tablets, and Macs. This technical support specialist will work within ServiceNow to track personal metrics like talk time, calls resolved, adherence, quality, etc. This is a 12-month contract that will roll over permanently. This candidate must have excellent customer service skills and have prior experience troubleshooting and installing software. Must-haves - 1+ years of experience with Level 1/helpdesk role where you were troubleshooting hardware, application, and/or access-related issues - Customer service-specific call handling skills - Has experience with similar technology (Point of sale, PCs, Servers, Printers, Application support, ID Maintenance, etc.) - Previous Call Center Experience Plusses - Call Center Experience in Technical/Retail Specific - Industry Experience (Technical Helpdesk, 5+ Years) - Applicable Certifications (A+, MCP) - Applicable Degree (IT)Must-haves - At least 1 year of help desk experience - Ticketing system experience