If you meet all requirements and are interested in applying please send an updated resume to Role: Help Desk Location: Remote during covid (onsite - Austin) Duration: 12 month contract, with high possibility of extension Knowledge/ Skills: • Standard application and operation systems used by client • Desktop hardware and software support • Entry-level technical writing and verbal communication • Remotely supporting a remote environment. • Windows and office troubleshooting • 1+ year of rience (preferred) • Ticketing experience (Service Now - preferred) • Troubleshooting with security application - RSA (preferred) • VPN troubleshooting experience (advantage) Ability to : • Build rapport and elicit problem details from customers • Quickly identify and learn appropriate software and hardware • Triage, engage others, and escalate appropriately • Write accurate reports, data and system documentation • Pro-actively problem solve • Adjust to frequently to changing priorities • Demonstrate initiative and professionalism Duties , Functions and Responsibilities: • Installs, maintains and provides technical support for users, including password resets • Performs hardware, software, and applications support and preventative maintenance • Performs end-to-end environment appropriate support utilizing best practices and documented procedures • Works with customers and purchasing to identify solutions, and obtain quotes for those solutions. • Responsible for inventory management and record keeping • Develops, documents, publishes and provides communications • Performs system administration functions • Contributes to team dynamics and successes • Records incidents and events information • Diagnoses and resolves or escalates technical support • Responds to Service Desk requests • Work with some Citrix and Bomgar If you meet all requirements and are interested in applying please send an updated resume to EEO Employer Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, r characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please ices Department at or . If you meet all requirements and are interested in applying please send an updated resume to Role: Help Desk Location: Remote during covid (onsite - Austin) Duration: 12 month contract, with high possibility of extension Knowledge/ Skills: • Standard application and operation systems used by client • Desktop hardware and software support • Entry-level technical writing and verbal communication • Remotely supporting a remote environment. • Windows and office troubleshooting • 1+ year of rience (preferred) • Ticketing experience (Service Now - preferred) • Troubleshooting with security application - RSA (preferred) • VPN troubleshooting experience (advantage) Ability to : • Build rapport and elicit problem details from customers • Quickly identify and learn appropriate software and hardware • Triage, engage others, and escalate appropriately • Write accurate reports, data and system documentation • Pro-actively problem solve • Adjust to frequently to changing priorities • Demonstrate initiative and professionalism Duties , Functions and Responsibilities: • Installs, maintains and provides technical support for users, including password resets • Performs hardware, software, and applications support and preventative maintenance • Performs end-to-end environment appropriate support utilizing best practices and documented procedures • Works with customers and purchasing to identify solutions, and obtain quotes for those solutions. • Responsible for inventory management and record keeping • Develops, documents, publishes and provides communications • Performs system administration functions • Contributes to team dynamics and successes • Records incidents and events information • Diagnoses and resolves or escalates technical support • Responds to Service Desk requests • Work with some Citrix and Bomgar If you meet all requirements and are interested in applying please send an updated resume to EEO Employer Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status,…