Position: Help Desk IT Support - Remote role Job Description We are seeking a Help Desk IT Support to join our team! You will resolve computer-related issues for your clients. Responsibilities: Provide Tier 1 Support to customers, manage user accounts Resolve issues for clients via phone, in person, or electronically Recommend hardware and software improvements Basic Networking, Computer set up, printers and laying down cables where needed Track customer issues and resolutions Qualifications: Previous experience in IT, customer service, or other related fields Remote Help Desk support experience Experience working in large teams and supporting multiple users. Ability to build rapport with clients Strong troubleshooting and critical thinking skills Positive and professional demeanor