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Job Title: Help Desk I, IT Specialist (Full-Time) Location: Remote; Ideal candidate is located in one of the following states: AZ, CO, NV, TX, or TN Hourly Range: $17.00 - $20.00 per hour Work Schedule: 9:00AM - 6:00PM, some weekends included Travel Time: 0-10% Duties & Responsibilities Provide functional IT Support to all user levels within the Organization Provide exceptional Customer Service to our end-users Diagnose computer problems, install software and perform tests on computer equipment and programs Troubleshoot technical problems over the phone, remote and in-person Setup and deploy IT equipment, monitor systems, perform maintenance Assist with drafting general IT procedures and technical documentation (i.e. tutorials, how-to-guides) Small percentage of travel may be required depending on project assignment Other Duties As Assigned Periodic special projects and duties may be assigned based on Company need and requirements Must be able to perform a variety of duties, often changing from one task to another, with frequent interruptions or distractions and within tight deadlines Education / Experience High School Diploma with some college required Preferred Associate's and/or Bachelor's degree in Computer systems or similar field IT Certifications are a plus but not required (A+ Certification, Microsoft Certifications, Network Certifications, etc.) Relevant years of work experience and certification may substitute for degree requirement Minimum 1-2 years of experience in a technical role (i.e. Help Desk, Technical Support) Relevant experience in matters related: Networking (LAN concepts, Wifi), Windows (MacOS a plus), PC Hardware Skills Familiarity with electronic equipment, Internet applications and security Proficient knowledge of Microsoft Windows operating systems, use and troubleshooting Proficient in Microsoft Office Suite, including Office 365 - Word, Excel, Outlook, Teams, SharePoint Ability to understand and convey Company Policies and relevant industry standards Ability to analyze and configure data for reporting purposes Ability to handle all Department and Company matters with confidentiality and in a timely matter Ability to effectively communicate while exercising diplomacy, sound judgment and tact Ability to deal effectively with co-workers, department supervisors, managers, and other consultants and/or vendors Ability to meet deadlines on time with minimal supervision Ability to work flexible hours depending on various departmental project deadlines and/or Company sponsored programs (may include evenings and weekends) Benefits for Full-Time Employees $5,700 contributed annually toward Health Benefits: Medical, Dental, Vision Company Paid Life Insurance Coverage - up to $50,000 per employee (Basic Life & AD&D) 401(k) Plan with employer match Generous Paid Time Off offered - earn 3 weeks per year at the start of your hire date Up to 10 Paid Holidays Paid On-going Professional Development & Training Rewards & Recognition (Manager's Quarterly & Yearly Outstanding Achievement Awards, Core Values Award, Years of Service & Wall of Fame) Company Sponsored Events throughout the Year (Holiday Parties & Gifts, Company Picnic, Team building, etc.) Huge Potential for Career Mentorship, Growth and Advancement Discretionary bonus based on several factors About Westport Properties Founded in 1985, Westport Properties ("WPI") is an owner-operator of self storage, multifamily and industrial properties across the United States. The Company is a fully integrated operator that develops, acquires and manages its portfolio as well as providing third-party management services. As of January 2022, WPI has approximately 12 million square feet of self storage space under management with its US Storage Centers brand and 638 multifamily units, employing approximately 400 people nationwide. WPI is a founding partner of the 501(c)3 Kure-It, a non-profit organization that raises money for underfunded cancer research, and Charity Storage, a 501(c)3 that uses vacant storage units to raise money for local charities. To date, Kure-It has raised over $12M and Charity Storage has raised over $500K. At-Will Employment & Equal Opportunity Employer Westport Properties, Inc. is a parent company of US Storage Centers (USSC) which provides at-will, equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, marital status, disability or genetics. Furthermore, Westport Properties, Inc. expressly prohibits any form of workplace harassment and discrimination based on age, disability, color, genetics, marital status, national origin, race, religion, sex, sexual orientation, or veteran status in compliance with federal, state and applicable local laws governing employment and labor law in every location in which the company conducts business. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Job Type: Full-time Pay: $17.00 - $20.00 per hour