TRC Professional Solutions is currently seeking ten fully remote Tier 1 Help Desk professionals to join our growing customer! This is an excellent role to start your IT career and gain exposure to a wonderful work environment. As part of the technical support team, the primary responsibility is to understand, troubleshoot and resolve customer issues via the phone. Customer inquiries should be handled in a timely manner or escalated to the appropriate team if necessary. This is a position with growth potential at a company that promotes from within. Core Responsibilities • Answer and troubleshoot inbound customer phone calls with high efficiency. • Accurate documentation of calls utilizing our ticketing system. • Strive for first call resolution, while providing any additional information to the customer to prevent call backs. • Leverage the internal knowledge base to find information needed. • Monitoring your open cases, along with following up with the appropriate team and/or customer to resolve within our defined service level agreements. • Meet or exceed management expectations for productivity and professionalism as measured by customer surveys, call monitoring, and phone metrics. • Participate in any additional departmental projects or tasks as assigned to you. Required Skills • Ability to communicate clearly, confidently, friendly, and professionally with our customers. • 2+ years of experience in customer service. • 1+ years of experience in a technical support role. • Strong troubleshooting abilities. • Ability to multitask. Additional Skills • Experience supporting Microsoft Remote Desktop Services (RDS). • Experience supporting Microsoft Active Directory. • Understanding of cloud computing and SaaS business models. Perks Of The Job • $60 a month credit for GrubHub or SnackMagic • Fun employee engagement events • Casual and fully remote work environment Once Perm • Affordable benefits are effective day one-medical, dental and vision • Company paid short term and long-term disability insurance • Company paid life insurance in the amount of $50K • 15 PTO days in your first year of employment • 10 paid holidays annually • 2 days of paid volunteer time off for the charity of your choice