Come work at a place where innovation and teamwork come together to support the most exciting missions in the world! Job Title: Help Desk Analyst I Cost Center: 101651141 IS-Business Mgmt Scheduled Weekly Hours: 40 Employee Type: Regular Work Shift: See Job Description for detail (United States of America) Job Description: JOB SUMMARY The Help Desk Analyst I provides telephone support for end users on a wide variety of hardware, software, and application issues. This individual evaluates user needs and coordinates with appropriate IS personnel to resolve issues in a timely manner. The Help Desk Analyst l will maintain Help Desk software to ensure trouble calls are tracked accordingly and directed to the appropriate staff. This position is remote and will work from home. WORK SHIFT: M-F; 9:00 am - 6:00 pm JOB QUALIFICATIONS EDUCATION For positions requiring education beyond a high school diploma or equivalent, educational qualifications must be from an institution whose accreditation is recognized by the Council for Higher Education and Accreditation. Minimum Required: High School diploma or equivalent. Preferred/Optional: Associate degree in IT Computer Support Specialist or Microsoft System Administrator or related technical field. Excellent written and verbal communication skills. Keyboard, computer, and telephone proficiency. EXPERIENCE Minimum Required: Experience in a technical support call center or customer service environment. Preferred/Optional: Two years’ experience in health care setting or related field. Demonstrated knowledge with computer operating systems, PC software packages, systems administration, and network systems. CERTIFICATIONS/LICENSES The following licensure(s), certification(s), registration(s), etc., are required for this position. Licenses with restrictions are subject to review to determine if restrictions are substantially related to the position. Minimum Required: None Preferred/Optional: None