Fully Remote Helpdesk Support

Job Sector: Computer Help Desk

Fully Remote Helpdesk Support


  • Sector / Category : Computer Help Desk
  • Is Job Remote : Job is Remote
  • Employment Type : FULLTIME
  • Employer Name : ReqRoute,Inc
  • Employer Location : Louisville
  • Country : US
  • Minimum Salary : Not declared
  • Maximum Salary : Not declared
  • Salary Currency : US
  • Date Posted : Sep 2nd, 2022
  • Listing source : Learn4Good

Tier 1 Helpdesk Support Louisville, KY or Fully Remote Contract Responsibilities: Answer inbound calls from our internal clients ches. Educate clients on account services and capabilities Have basic computer troubleshooting skills for tier 1 support and document and ticket calls. Perform efficiently in a fast-paced, changing environment, handling a wide variety of tasks Have strong organizational skills, attention to detail, and excellent follow-up skills Have superior customer-centric focus, with proven ability to thoroughly resolve customer inquiries Your expertise Detail oriented (nothing gets past you) Proficient in Microsoft Office Suite 4-year degree in related field Citrix, Good for enterprise, or Active Directory is a plus Windows 7 navigation skills Basic understanding of computer networking Monitor, speaker, mice and keyboard troubleshooting, ETC. Know how to use remote access tools to assist clients Outlook and Microsoft office troubleshooting skills Sudhanshu Karmalkar Technical Recruiter ReqRoute, Inc Email:sudhanshu

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