Fully Remote Helpdesk Support

Job Sector: Computer Help Desk

Fully Remote Helpdesk Support


  • Sector / Category : Computer Help Desk
  • Is Job Remote : Job is Remote
  • Employment Type : FULLTIME
  • Employer Name : ReqRoute,Inc
  • Employer Location : Louisville
  • Country : US
  • Minimum Salary : Not declared
  • Maximum Salary : Not declared
  • Salary Currency : US
  • Date Posted : Sep 28th, 2022
  • Listing source : Airchat

Tier 1 Helpdesk Support Louisville, KY or Fully Remote Contract Responsibilities: • Answer inbound calls from our internal clients at the branches. • Educate clients on account services and capabilities • Have basic computer troubleshooting skills for tier 1 support and document and ticket calls. • Perform efficiently in a fast-paced, changing environment, handling a wide variety of tasks • Have strong organizational skills, attention to detail, and excellent follow-up skills • Have superior customer-centric focus, with proven ability to thoroughly resolve customer inquiries Your expertise • Detail oriented (nothing gets past you) • Proficient in Microsoft Office Suite • 4-year degree in related field • Citrix, Good for enterprise, or Active Directory is a plus • Windows 7 navigation skills • Basic understanding of computer networking • Monitor, speaker, mice and keyboard troubleshooting, ETC. • Know how to use remote access tools to assist clients • Outlook and Microsoft office troubleshooting skills Sudhanshu Karmalkar Technical Recruiter ReqRoute, Inc Phone: 415-691-4708 Email: sudhanshu@reqroute.com

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