Tier 1 Helpdesk Support Louisville, KY or Fully Remote Contract Responsibilities: • Answer inbound calls from our internal clients at the branches. • Educate clients on account services and capabilities • Have basic computer troubleshooting skills for tier 1 support and document and ticket calls. • Perform efficiently in a fast-paced, changing environment, handling a wide variety of tasks • Have strong organizational skills, attention to detail, and excellent follow-up skills • Have superior customer-centric focus, with proven ability to thoroughly resolve customer inquiries Your expertise • Detail oriented (nothing gets past you) • Proficient in Microsoft Office Suite • 4-year degree in related field • Citrix, Good for enterprise, or Active Directory is a plus • Windows 7 navigation skills • Basic understanding of computer networking • Monitor, speaker, mice and keyboard troubleshooting, ETC. • Know how to use remote access tools to assist clients • Outlook and Microsoft office troubleshooting skills Sudhanshu Karmalkar Technical Recruiter ReqRoute, Inc Phone: 415-691-4708 Email: sudhanshu@reqroute.com