*Direct client: Help Desk Technician - Harrisburg, PA - Onsite & Remote both

Job Sector: Computer Help Desk

*Direct client: Help Desk Technician - Harrisburg, PA - Onsite & Remote both


  • Sector / Category : Computer Help Desk
  • Is Job Remote : Job is Remote
  • Employment Type : FULLTIME
  • Employer Name : KSN Technologies, Inc.
  • Employer Location : Harrisburg
  • Country : US
  • Minimum Salary : Not declared
  • Maximum Salary : Not declared
  • Salary Currency : US
  • Date Posted : Sep 6th, 2022
  • Listing source : CareerBuilder

Help Desk Technician Harrisburg, PA – Hybrid – Only Locals One Year Contract Looking for the candidates who can work on our W2. The purpose of this Help Desk position is to provide a proactive response and resolution to any problems or incidents discovered while monitoring the ITS fiber network, roadside devices and software applications or working with construction project teams. The Help Desk Support will be an IT professional who provides technical assistance on computer systems and Call center serves as the first contact for customers who need technical assistance over the phone or email. We are looking for a tech-savvy help desk technician to be responsible for providing technical assistance with computer systems, hardware, and software. As a help desk technician, you are responsible for responding to email, chat, or phone queries and offering technical support to customers using Networking, computer systems, hardware, and software. Responsibilities: • Manage Help Desk tickets in a timely manner • Respond to customer issues via phone, email and computer chat and follow-up with customers to ensure issues are resolved • Responsible for answering calls and emailing for the customers • Document customer interactions • Resolve customer reported issues • Escalate unresolved issues to the next Tier • Install, make changes and repair computer hardware and software • Monitor and respond quickly to incoming requests related to IT issues. • Maintain computer systems and act as support if any system goes down. • Assist with onboarding and offboarding of new or outgoing users. • Install, configure, maintain and upgrade PC software. Minimum Qualifications: • Experience working in a help desk environment • Experience Working with the call center active • Must be able to pass a background check • Proficiency with Windows, Linux, and IOS computers • Excellent oral and written communication skills • Expert level skills in the network system - provided by Dice

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