Service Desk Support Location: Work from Home / Remote Contract Responsibilities: Answer inbound calls from our internal clients ches. Educate clients on account services and capabilities Have basic computer troubleshooting skills for tier 1 support and document and ticket calls. Perform efficiently in a fast-paced, changing environment, handling a wide variety of tasks Have strong organizational skills, attention to detail, and excellent follow-up skills Have superior customer-centric focus, with proven ability to thoroughly resolve customer inquiries Your expertise • Detail oriented (nothing gets past you) • Proficient in Microsoft Office Suite • 4-year degree in related field is preferred (not required) • Citrix, Good for enterprise, or Active Directory is a plus • Windows 7 navigation skills • Basic understanding of computer networking • Monitor, speaker, mice and keyboard troubleshooting, ETC. • Know how to use remote access tools to assist clients • Outlook and Microsoft office troubleshooting skills please send resume to neeraj