Desktop Support Technician

Job Sector: Computer Help Desk

Desktop Support Technician

Summary

  • Sector / Category : Computer Help Desk
  • Is Job Remote : Job is Remote
  • Employment Type : FULLTIME
  • Employer Name : TRT
  • Employer Location : Detroit
  • Country : US
  • Minimum Salary : Not declared
  • Maximum Salary : Not declared
  • Salary Currency : US
  • Date Posted : Sep 14th, 2022
  • Listing source : Learn4Good

This position is responsible for efficient and effective general day-to-day technical support of end users. This includes hardware deployment, software upgrades/installs, imaging computers, and troubleshooting Microsoft applications. It also includes ticket tracking and monitoring through our Fresh Service ITSM tool. Conference room and audio-visual support will be needed at times when requested by departmental teams or executive management. Occasional travel between buildings will be required for equipment delivery to support associates who reside at other locations or provide equipment to other members of the desktop team. Responsibilities may also include providing support to executives and their administrative assistants, and flawless execution of technology solutions for executive meetings. PRINCIPAL DUTIES AND RESPONSIBILITIES • Provide computer hardware and software support to customers in person, over the tely. • Install, set up and maintain workstation peripherals hardware, operating systems and networking components. • Possess a “continuous improvement” mindset and look for superior ways to provide surprise-and-delight services. • Support conference rooms and AV systems. • Support Town Hall meetings. • Coordinate IT purchase requests in accordance with established policies. • Assist and/or coordinate support with helpdesk, network services, application, and other information systems groups. • Participate in weekly operational team meeting. • Maintain knowledge of current hardware, software, and standards. • Effectively manage service desk requests, incidents and changes with service desk tool. • Maintain accurate hardware and software inventory. • Implement and support strategic IT processes and/or projects per corporate standards. • Image PCs through SCCM PXE booting. • Provide flawless, efficient and friendly support for executives and their administrative assistants with computer issues, meetings, iPhone deployments, and anything else that arises. • Utilize SCCM remote tools and query lookups. • May require occasional off-hours support in special circumstances. EDUCATION / WORK EXPERIENCE • Must have a positive attitude and a customer-oriented, can-do mindset. • Must do whatever it takes to solve a problem or provide service. • Must demonstrate above-average attention to detail and follow-up skills. • A minimum of an associate’s degree in Information Technology or Computer Science. • Three to five years of experience related to above listed duties and responsibilities. • Microsoft certifications, A+, experience would be a plus. • Must be able to work independently and in a team environment and exhibit professional written and communication skills. • Must have the ability to travel as required and provide after-hours support as needed. LOCATION • Position is located primarily in Detroit campus, with possible occasional travel to Rochester Hills, MI. • Position is primarily on-site and in-person; some remote work is possible. This position is responsible for efficient and effective general day-to-day technical support of end users. This includes hardware deployment, software upgrades/installs, imaging computers, and troubleshooting Microsoft applications. It also includes ticket tracking and monitoring through our Fresh Service ITSM tool. Conference room and audio-visual support will be needed at times when requested by departmental teams or executive management. Occasional travel between buildings will be required for equipment delivery to support associates who reside at other locations or provide equipment to other members of the desktop team. Responsibilities may also include providing support to executives and their administrative assistants, and flawless execution of technology solutions for executive meetings. PRINCIPAL DUTIES AND RESPONSIBILITIES • Provide computer hardware and software support to customers in person, over the tely. • Install, set up and maintain workstation peripherals hardware, operating systems and networking components. • Possess a “continuous improvement” mindset and look for superior ways to provide surprise-and-delight services. • Support conference rooms and AV systems. • Support Town Hall meetings. • Coordinate IT purchase requests in accordance with established policies. • Assist and/or coordinate support with helpdesk, network services, application, and other information systems groups. • Participate in weekly operational team meeting. • Maintain knowledge of current hardware, software, and standards. • Effectively manage service desk requests, incidents and changes with service desk tool. • Maintain accurate hardware and software inventory. • Implement and support strategic IT processes and/or projects per corporate standards. • Image PCs through SCCM PXE booting. • Provide flawless, efficient and friendly support for executives and their administrative assistants with computer issues, meetings, iPhone deployments, and anything else that arises. • Utilize SCCM remote tools and query lookups. • May require occasional off-hours support in special circumstances. EDUCATION / WORK EXPERIENCE • Must…

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