Position: Desktop Support / IT Support FULLY REMOTE POSITION Essential Functions • Provides a high-quality, positive customer experience • Will be able to perform troubleshooting using different diagnostic techniques • Must have good technical knowledge and be able to effectively communicate trouble shooting steps and solutions to non-technical users • Hands on troubleshooting experience with Microsoft Office 365 • Must have working experience with Windows OS, macOS, mobile devices, and managing applications on these endpoints • Must have experience setting up computer QUALIFICATIONS: • Must have a minimum of 2 years of experience in a technical support environment