What You'll Do Our mission is simple: we want to provide the very best in Life Insurance, Mortuary, Cemetery and Mortgages. People love our products and people love working here too. We've been recognized as a "Top Workplace" for 6 years in a row. The Information Technology Helpdesk Technician will work to help end users through phone call and in person technology troubleshooting support. Supports the company's internal client use of business enabling technologies as well as acting as a resource for the successful completion of IT projects relevant to the location and other regional branch offices. Other duties: • Functions as an on-site subject matter expert for all IT related questions, concerns and issues • Interacts with internal users, external vendors, third party technical support organizations • The individual will be accountable to show leadership in planning and organizing activities within the scope of projects and must have strong organizational skills to coordinate work with all other IT What You'll Love About Us: • Great Company Culture. Top Workplaces 6 years in a row • Rest and Relaxation. 2 weeks paid time off, 10 paid holidays, and accrued sick leave • Health Benefits. Medical with HSA and FSA options, dental, and vision • Prepare for the Future. 401(k) with company match What We'll Love About You: • General Windows OS, Networking, hardware troubleshooting experience and Microsoft environment • At least 1-year experience in customer service or IT Help Desk supporting end users through phone calls and in person • Enthusiasm and willingness to learn about new/current IT technologies and implementation • Ability to safely lift up to 50 lbs. • Self-starter and self-motivated • Creative problem solving is a must • Experience supporting IT hardware such as desktops, laptops, printers, phones, etc. • Proof of Industry Certifications including A+, Network+, MCP, etc. • Familiarity with running, terminating, and testing low voltage wiring (a huge plus) • Ability to document steps taken for resolution of ticketincident. • Willingness to travel locally and across country for wiring and deployment of equipment (a huge plus) • Ability to take support calls during on and off hours (on rotation schedule)