Job Description We are seeking a Computer Technician / Network Support Technician to join our team You will resolve computer-related issues for your clients. We are also seeking a Computer Technician Apprentice. Responsibilities: Provide technical assistance with computer hardware and software Resolve issues for clients via phone, in person, or electronically Recommend hardware and software improvements Track customer issues and resolutions Qualifications: Previous experience in IT, customer service, or other related fields Ability to build rapport with clients Strong troubleshooting and critical thinking skills Positive and professional demeanor The ideal candidate will be responsible for resolving problems such as hard drive crashes, obsolete hardware, infected files, spyware, malware, viruses, and otherwise compromised operating systems. Since service technicians have to handle clients’ problems, who sometimes may not be tech-savvy, they should demonstrate the ability to stay calm in trying situations. The ideal candidate will develop and assemble servers and PCs or install LANs or other equipment. They promptly respond to requests from employees or customers by addressing their issues whenever they arise. It is essential that technicians practice efficient time management. Finally, they undertake help desk support responsibilities. Additionally, the technician’s job entails having knowledge of the latest operating system versions of Windows and macOS. Technicians should also have experience in configuring servers, PCs, laptops, and other computer hardware. Lastly, candidates also provide remote computer support to workstations or PCs via the Internet by using the remote-controlled software. This allows them to check and fix issues, perform repairs and maintaining the systems.