Title: L2 Support Engineer Client : People Tech Group Location: Settle WA. Responsibilities: • Cleaning computer hardware according to manufacturers' specifications • Monitoring computer hardware performance and diagnosing problems • Upgrading computers through the addition of new hardware, such as additional RAM or a new disk drive • Setting up new configurations of equipment • Adjusting, repairing, and replacing worn or defective parts • Installing and configuring software applications • Troubleshooting and repairing software applications and OS related problems • Tracking and routing problems and requests, and document resolutions • Identifying and escalating situations requiring urgent attention • Testing of equipment that has been repaired, prior to returning the equipment to the user Core Client Hardware and Software Environment: • Dell Optiplex desktops, Lenovo Thinkpad laptops, Microsoft Windows XP/7/10 OS, Microsoft Office 365 / 2013 / 2016, McAfee AV. Requirements: • Advanced knowledge of installation and operation of relevant software, hardware, and other equipment • Knowledge of relevant call tracking applications • Knowledge and experience of customer service practices • 1-2 years of related experience and training desired Key Competencies: • Positive Attitude • Oral and written communication skill • Learning skills • Customer service orientation • Problem solving • Adaptability • Planning and organizing skills • Attention to detail • Stress tolerance