Description:Under general supervision from peers and management, this position is responsible for providing prompt and courteous service to users as they call the Help Desk for technical assistance, supporting IS analysts in applications and operations, and software management, installation, and inventory. Focus is on improving the effective utilization of information technology and systems through knowledgeable guidance, problem determination, and resolution IT infrastructure and applications. This position has limited knowledge of processes and is in the development role pertaining to this scope.Maintain inventory of software and licenses. Install, maintain, and provide support for the software. Assist users in requesting software, tracking the progress of requests, verifying software approval status, and tracking licenses. Provide technical system support; assist users with available applications and programs. Assist IS analysts in system management. Provide password support and management, manage access to network and network folders. Maintain network security work groups.Act as primary customer interface to develop specific hardware and software configuration requirements necessary to meet customer telephone and data transmission needs. Effective personal interaction with many groups and individuals utilizing strong communications skills is a very important aspect of this accountability.Receive and document customer computer and network trouble calls watching for trends and/or recurring problems. Provide advanced technical assistance in resolving IT related problems involving hardware, software and system compatibility conflicts and malfunctions, application operations, connectivity, network, and security issues. Customer information is logged into a service request ticket that will follow the request through to its completion. The Computer Support Technician owns the ticket from inception through closure and is responsible for meeting or exceeding user expectations and IT level of service commitmentsAttend meetings and trainings.Maintain the fleet of laptop computers. Load appropriate software and e-mailboxes for customer checkout. Re-image laptop to standard image upon return to be ready for the next check out. Image customer computers and laptops as necessary.Provide administration and support for Remote Secure Access. Track supervisor approvals and signature forms, create and distribute tokens, and assist users in setup and continued use of application.Badge Type Green Badge Level 1 -The following steps must be completed to obtain this badge...Per Diem Allowed. NoSchedule Descriptions 4 days x 10 hoursPrincipal Accountabilities Will be assisting with vulnerability reviews, condition report reviews for cyber, and assist with walk downs of plant cyber equipment.Required Education and Experience An AA degree in computer related field; OR unrelated AA plus one year experience, OR, in lieu of degree, a High School diploma plus three years of experience. Experience needs to be directly related to Information Systems/Help Desk. High school diploma or GED required.Desired Education and Experience AA Degree and 2 years experience.Required abilities and skills Client/server infrastructure;Computer/help desk support;Local area network and desktop computer architectures;Thorough understanding of required duties of a computer support field environmentDesired abilities and skills Work independently or in a team environment.Description:Under general supervision from peers and management, this position is responsible for providing prompt and courteous service to users as they call the Help Desk for technical assistance, supporting IS analysts in applications and operations, and software management, installation, and inventory. Focus is on improving the effective utilization of information technology and systems through knowledgeable guidance, problem determination, and resolution IT infrastructure and applications. This position has limited knowledge of processes and is in the development role pertaining to this scope.Maintain inventory of software and licenses. Install, maintain, and provide support for the software. Assist users in requesting software, tracking the progress of requests, verifying software approval status, and tracking licenses. Provide technical system support; assist users with available applications and programs. Assist IS analysts in system management. Provide password support and management, manage access to network and network folders. Maintain network security work groups.Act as primary customer interface to develop specific hardware and software configuration requirements necessary to meet customer telephone and data transmission needs. Effective personal interaction with many groups and individuals utilizing strong communications skills is a very important aspect of this accountability.Receive and document customer computer and network trouble calls watching for trends and/or recurring problems. Provide advanced technical assistance in resolving IT related problems involving hardware, software and system compatibility conflicts and malfunctions, application operations, connectivity, network, and security issues. Customer information is logged into a service request ticket that will follow the request through to its completion. The Computer Support Technician owns the ticket from inception through closure and is responsible for meeting or exceeding user expectations and IT level of service commitmentsAttend meetings and trainings.Maintain the fleet of laptop computers. Load appropriate software and e-mailboxes for customer checkout. Re-image laptop to standard image upon return to be ready for the next check out. Image customer computers and laptops as necessary.Provide administration and support for Remote Secure Access. Track supervisor approvals and signature forms, create and distribute tokens, and assist users in setup and continued use of application.Badge Type Green Badge Level 1 -The following steps must be completed to obtain this badge...Per Diem Allowed. NoSchedule Descriptions 4 days x 10 hoursPrincipal Accountabilities Will be assisting with vulnerability reviews, condition report reviews for cyber, and assist with walk downs of plant cyber equipment.Required Education and Experience An AA degree in computer related field; OR unrelated AA plus one year experience, OR, in lieu of degree, a High School diploma plus three years of experience. Experience needs to be directly related to Information Systems/Help Desk. High school diploma or GED required.Desired Education and Experience AA Degree and 2 years experience.Required abilities and skills Client/server infrastructure;Computer/help desk support;Local area network and desktop computer architectures;Thorough understanding of required duties of a computer support field environmentDesired abilities and skills Work independently or in a team environment.