About ConnectUNow: We are a trusted technology company with the mission to provide simple, but well-designed, solutions for our clients’ needs. Whether your company is large or small, we want to have a long-term, honest relationship with you. ConnectUNow is a relationship-focused company with a “we will take care of it” attitude! Job Responsibilities: The support team is being rebuilt based on the times of remote work, you may be part of a small team supporting clients. This is not a 100% remote job. Go-Getters! You must complete your phone screening or your application will not be reviewed. If you cannot handle learning multiple applications and skills at once, this may not be a good role for you. We want people that are willing to put in the work in order to advance. ConnectUNow provides white-glove service to all clients. The primary responsibility of this position will be to provide technical support of desktop computers, applications, and cloud technology (primarily Office 365 and other Office Products) to customers over the phone with remote control software and onsite visits, as required. The position will also perform installation and testing of computer systems and peripherals within established guidelines, and may also assist in the maintenance and testing of network servers, and associated equipment, as well as other duties as assigned. ROLE AND RESPONSIBILITIES • Provide an excellent customer service experience to end users. • Maintain a well-established and friendly business relationship with end users. • Answering technical calls and working with customers within SLA. • Processing IT support tickets within SLA. • Work on assigned IT Projects. • Administer system backup and disaster recovery solutions. • Submit Time and other Administrative obligations in a timely manner. • Document assets, activities and procedures precisely. • Excel at Values: Show Ready, Leadership, Passionate, Excellent and Engaged. QUALIFICATIONS AND EDUCATION REQUIREMENTS • Minimum 1 year of experience in Managed IT Services, or IT industry. • Enthusiastic about working collaboratively. • Proven ability to troubleshoot hardware, software, and network issues quickly and effectively. • Windows PC Administration and Support • Professional attitude and demeanor with strong customer-service focus. • Excellent English communication, both written and verbal. • Strong technical problem-solving and analytical skills. • Wireless and Network configurations including the following services: DHCP, DNS, TCP/IP. VPNs, VLANs • Office 365 and Windows Active Directory • Server administration skills. Ability to deploy, troubleshoot, perform maintenance on Server operating systems. This is not a field tech who needs to travel all the time. Our clients are located in DTLA. We are not a call center type of MSP. We do not get 100s of calls a day. Job Types: Full-time, Contract Pay: $16.00 - $19.00 per hour Benefits: • Dental insurance • Health insurance • Paid time off • Vision insurance Schedule: • 8 hour shift • Day shift • Monday to Friday • On call • Overtime • Weekend availability COVID-19 considerations: Only a few people in the office at once and couple times a week. Education: • High school or equivalent (Preferred) Experience: • Troubleshooting: 1 year (Preferred) • Windows: 3 years (Preferred) Work Location: One location