Is This Amazon Email Fake? How To Spot The Scams – Amazon News

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Find out how to spot the fake Amazon emails

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Every day, I get several emails pretending to be Amazon order confirmations. Even though many of them are so obviously faked that they get deleted straight away, there are a few that are convincing enough that you can see how people are fooled. And people clearly are fooled, or else these messages wouldn’t keep arriving.

Here, I’m going to show you how to spot fake Amazon emails, what the fraudsters are hoping to achieve and what you should do with these fraudulent messages.

How to spot the fakes

There are a few telltale signs that an ‘Amazon’ email isn’t genuine.

The first is the sending address. Many email apps don’t show you the full sender’s email address by default anymore, but show you the name the sender chose to use. So, you might see an email arrive with the sender name ‘Amazon’ or ‘Amazon Order’ and assume it’s genuine.

However, click to reveal the full email address (some email programs have a little arrow by the name that reveals the full address) and you’ll normally get the first clue something’s not right.

In the email shown below, for example, the email address is: order@amazonhelp.art

Amazon wouldn’t use the .art domain. Over here in the U.K., Amazon order confirmation emails come from digital-no-reply@amazon.co.uk. In the U.S., the email address would end with Amazon.com.

Don’t trust the email address alone, however. Look for other signs of fraud.

Check the full sender address of any email

Barry Collins

In the email above, for example, there are clear errors that genuine Amazon emails wouldn’t make. The “Call our Toll-Free” line just cuts off, for example, and then rolls into another line prompting you to call a number (we’ll come back to that shortly).

The address the package is supposed to be sent to is clearly wrong. It has no street name, for starters.

Elsewhere in the email there are typos that Amazon wouldn’t let slip through. All of these signs combined are confirmation that this email is not genuine.

What are the scammers hoping to achieve?

Why bother sending these emails, you may wonder? What are they hoping to achieve?

In this case, the order confirmation was for a new iPhone. The goal of the email is to instill panic – someone’s ordered an expensive iPhone on your account and they’re having it delivered to a different address. The scammers are hoping you’ll spring into action to cancel the order.

That’s where the telephone number comes into play. That’s not a genuine Amazon line – if you Google the telephone number, you’ll find others reporting it’s a fraud. The scammers are hoping you’ll ring that number to cancel the order, at which point they will probably ask for personal details such as your name, address and credit card number “for security reasons”. Bingo! Your identity has just been stolen and now there’s every chance your credit card will be used for fraud.

What you should NEVER do with these emails

  • Call the telephone number. Even if you’re sure it’s a fake and are ringing out of curiosity or to give them a piece of your mind, you’re making a big mistake. First, it could be a premium-line scam that means the call will cost you lots of money. Second, you’ll be confirming your telephone number is vulnerable to such fraud, which means you can expect a vast increase in scam calls in future.
  • Click on any links in the email. The links in these emails may take you to a site that is harvesting personal details (ie. a fake Amazon support form), or a site that installs malware. The links in such emails are also uniquely linked to your email address – by clicking on any of them, you’re confirming your email address is active and that will likely make it a bigger target for future scams.
  • Reply to the email. Even if you want to tell the scammer where to stick his message, all you’ll be doing is confirming that your email address is active and making it more likely you’ll get even more spam. Delete the email. Resist the temptation to vent your anger.

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