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Summary

GENERAL

GENERAL

What are eReceipts?

Upon checkout in most of our stores, you now have the option to have a duplicate electronic copy of your paper receipt emailed directly to you within minutes, in addition to receiving a paper copy at the time of purchase, refund or account payment.

How do I register to receive eReceipts for my purchases?

During checkout on the pinpad, you can register by entering a credit/debit card or phone number and confirming your email address. Then eReceipts will be emailed to you for all subsequent in-store sales, refunds or account payments associated with the registered credit/debit card or phone number used during the transaction.

Will I have to enter my email address every time I want an eReceipt?

No. Once you register your email using a credit/debit card or telephone number, you simply have to swipe that card or enter your telephone number during your next transaction, verify your email address and then you will automatically receive an eReceipt.

Can I register multiple email addresses?

No, you can only register one email address per credit/debit card and/or phone number.

How long will it take for me to receive the eReceipt after I make my purchase?

You should receive the eReceipt minutes after the transaction (sale, refund or payment on account).

Will I still receive paper receipts?

Yes, paper receipts will continue to be provided.

Why aren’t eReceipts offered in my state?

State statutes currently prohibit us from making this program available in your state.

MARKETING

Will The Home Depot use my email for marketing purposes? What if I do not want to receive marketing emails?

If you sign up to receive emails about our special offers and promotions, how-to project information or great design ideas, The Home Depot may email you in accordance with our Privacy & Security Statement, which is available online. If you no longer wish to receive these kinds of emails, you can opt out by clicking on the link at the bottom of the email you received, by visiting the Privacy Preferences page on our website, or by calling Customer Care at 1-800-HOMEDEPOT and providing your email address.

By signing up for eReceipts, does that mean that you will send me spam and other marketing that I do not want?

No. The Home Depot strives to communicate with our customers when and how they want to hear from us. If you sign up to receive emails about our special offers and promotions, how-to project information or great design ideas, The Home Depot will email you in accordance with our Privacy & Security Statement, which is available online. If you no longer wish to receive these kinds of emails, you can opt out by clicking on the link at the bottom of the email you received, by visiting the Privacy Preferences page on our website, or by calling Customer Care at 1-800-HOMEDEPOT and providing your email address.

Can I sign up to receive an eReceipt without signing up to receive other Home Depot emails?

Yes. Select “No” during the eReceipt registration process when you are asked if you would like to receive special offers from The Home Depot.

Can I use my eReceipt to make a return?

Yes, eReceipts can be used to process returns just like a paper receipt.

Can I return a purchase if I lost my eReceipt?

Yes. Receipts for purchases (including eReceipts) made with credit, debit or check within the last 90 days may be located in our system. Ask a store associate about receipt look up.

LOST

I signed up for an eReceipt but did not receive it?

When you signed up to receive eReceipts, you registered either a credit/debit card or phone number with us. You can verify and change the email address that you used when you signed up for eReceipts by using your registered credit card or phone number during your next in store transaction with us.

Can I receive my eReceipt again if I lost it?

We do not have the ability to send duplicate eReceipts however; you can view your in-store and online receipts by registering for My Account on our website www.homedepot.com and entering in the credit card number that you used to make in-store and online purchases. To view your in-store and online receipts in My Account, please follow the steps below.

Visit our website www.homedepot.com and select “Your Account” in the upper left corner of the page and complete the short form. Next, decide if you would like to receive special emails from us. Next, select the “Account Profile” tab towards the left side of the page and select “Saved Credit Cards.” Next, select the “Add A Credit Card” button and enter complete the form and select “Save.” Last, select the “Orders and Purchases” tab towards the left side of the page and select “In-Store eReceipts” to view the in-store receipts from your purchases made on your saved credit card.

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