Customer Support: FAQ at The Home Depot

Summary

DELIVERY/SHIP TO HOME

This process varies according to your order type and which stage the order is in.

DELIVERY/SHIP TO HOME

This process varies according to your order type and which stage the order is in.

To cancel a Delivery/Ship-to-Home order, visit My Account or Track Order to see your order details and click on the Cancel Items button to cancel the order online. You may cancel the entire order within 45 minutes of placing the order. Individual items and orders completely or partially paid for with a gift card cannot be canceled online and require contacting Online Customer Support via LiveChat or by calling 1-800-430-3376. Online Customer Support can assist with canceling entire orders, individual items within an order and orders paid for with gift cards only if contacted within 45 minutes from having placed the order. Once the 45-minute window has passed, the order cannot be canceled.

Online Customer Support can be reached by LiveChat 24 hours a day, 7 days per week, or at 1-800-430-3376 Monday - Sunday, 6a.m. - 2a.m. ET. Please have your original payment information available when calling to cancel your order.

If it is too late to cancel your order, you may return any unwanted items in accordance with our returns policy.

Buy Online Ship to Store

To cancel a Buy Online Ship to Store order, visit My Account or Track Order to see your order details and click on the Cancel Items button to cancel the order online. You may cancel an entire order or individual items of an order within 45 minutes of placing the order. Orders completely or partially paid for with a gift card cannot be canceled online and require contacting Online Customer Support via LiveChat or by calling 1-800-430-3376. Online Customer Support can assist with cancelling entire orders, individual items of an order and orders paid for with gift cards only if called within 45 minutes from having placed the order. Once the 45-minute window has passed, the order cannot be canceled.

To cancel your order and/or in store pickup, contact Online Customer Support by LiveChat 24 hours a day, 7 days per week, or at 1-800-430-3376 Monday - Sunday, 6a.m. - 2a.m. ET. Please have your original payment information available when calling to cancel your order.

If it is too late to cancel your order, you may return any unwanted items in accordance with our returns policy.

Buy Online Pick Up in Store

To cancel a Buy Online, Pick Up in Store order, visit My Account or Track Order to see your order details and click on the Cancel Order button to cancel the order online. Entire orders may be canceled only if they meet the following criteria: 1. The order was not paid for completely or partially with a gift card, 2. All items in the order are being picked up at the same store, 3. The order may not be partially picked up, and 4. All items were purchased as Buy Online, Pick Up in Store items. You may contact Online Customer Support via LiveChat or by calling 1-800-430-3376 to cancel entire orders at any time including: individual items of an order, items in the order purchased as Buy Online Ship to Store and orders paid for partially or completely with gift cards.

To cancel your order and/or in store pickup, contact Online Customer Support by LiveChat 24 hours a day, 7 days per week, or at 1-800-430-3376 Monday - Sunday, 6a.m. - 2a.m. ET. Please have your original payment information available when calling to cancel your order.

Buy Online Deliver from Store

To cancel a Buy Online Deliver from Store order and/or the delivery from store, please contact Online Customer Support by LiveChat 24 hours a day, 7 days per week, or at 1-800-430-3376 Monday - Sunday, 6a.m. - 2a.m. ET. Please have your original payment information available when calling to cancel your order.

Appliances

To cancel an appliance order, visit My Account or Track Order to see your order details and click on the Cancel Appliance button to cancel the order online. The entire order may be canceled up to 72 hours prior to the scheduled delivery day. You also may contact Online Customer Support via LiveChat or by calling 1-877-946-9843 to cancel entire orders, individual items and associated parts.

To cancel your order, contact Online Customer Support by LiveChat 24 hours a day, 7 days per week, or at 1-877-946-9843 Monday - Sunday, 6a.m. - 2a.m. ET. Please have your original payment information available when calling to cancel your order.

Customer Support: FAQ at The Home Depot
Photo Credit: www.homedepot.com

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