Home-Based Customer Service Jobs with Centene Corporation – Work from Home

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December 1, 2021 By Lisa Mills

*This post may contain affiliate links. I only share opportunities that I truly believe will benefit my readers. Disclosure.

Centene Corporation is hiring home-based customer service reps nationwide in the U.S. This position is eligible for a $3,000.00 sign-on bonus.

Pay for this home-based customer service opportunity is competitive.

From the company:

“You could be the one who changes everything for our 25 million members. Centene is transforming the health of our communities, one person at a time. As a diversified, multi-national organization, you’ll have access to competitive benefits including a fresh perspective on workplace flexibility. As part of our call center group, the member-focused support you deliver will make a difference and change the face of healthcare for Orlando. Are you ready to make an impact?”

Requirements (from work-at-home job listing):

  • High school diploma or its equivalent

  • Computer skills and ability to learn new systems

  • While previous customer service, call center, healthcare or insurance experience (and in some markets – bilingual skills) are preferred – they are not required. We will consider candidates who meet the education requirements and who share our passion for supporting the health and well-being of our communities

Responsibilities (from listing):

  • Respond to customer inquiries via telephone and written correspondence in a timely and appropriate manner

  • Respond to telephone or written correspondence inquiries from members and/or providers within established timeframes utilizing current reference materials and available resources

  • Provide assistance to members and/or providers regarding website registration and navigation Document all activities for quality and metrics reporting through the Customer Relationship Management (CRM) application

  • Process written customer correspondence and provide the appropriate level of timely follow up

  • May coordinate member transportation and make referrals to other departments as appropriate

  • Maintain performance and quality standards based on established call center metrics including turn-around times

  • Ensure pharmacy orders and invoices are distributed appropriately to patients and physicians; input

For the Full Article
You can Find it Here: Home-Based Customer Service Jobs with Centene Corporation

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